returns & exchanges

we know sometimes thing's aren't what you'd hope they'd be, and that's okay!

you should be over the moon about your new purchase. if not, please let us know why and how we can make it right.

returns can be completed within 10 days of your items arrival - giving you plenty of time to see if it works for you. fill out our Return Form (we promise it won't take long!) and mail the item back with your return label which is already included in every order.

payment will be refunded in the original tender the item was purchased. 

your laut item should be unworn, with tags and still gorgeous.

exchanges will be completed within 14 days of your items arrival. please fill out our Exchange Form and mail the item back with your return label which is already included in every order. we will create a laut credit in your file if you haven't already let us know what you'd like to order instead. 

any questions regarding returns or exchanges can be sent to service@laut.com. 


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